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State Farm® Insurance Agent Suzette De Salvo

4.9 out of 5 average rating (81 reviews)

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What our customers say about us...

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Theresa Cosmano

November 30, 2023

5  out of  5 rating by Theresa Cosmano
"Truly like a good neighbor Statefarm is there! I lost my wallet and the finder called Statefarm and Brandon kept trying to reach me and did not give up until he made actual contact with me and he facilitated the safe return. He went above and beyond and I feel everyone in this office cares! Thank you! This wasn’t even insurance related. I have been with this office 36 years and they have never let me down and my parents were also clients."
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Carmela Harris

April 4, 2023

5  out of  5 rating by Carmela Harris
"We are very happy with State Farm and Susette De Salvo team!"
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December 20, 2022

5  out of  5 rating by S M
"They have better prices than I was paying for auto insurance, their service when you request ID cards very prompt."
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thomas Pierce

November 16, 2022

5  out of  5 rating by thomas Pierce
"Suzette and her staff were nice and help me protect our home and automobiles. If I was not moving out of state, I would continue being a customer."
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Steve Danciutiu

November 1, 2022

5  out of  5 rating by Steve Danciutiu
"Very professional and always in time. Thank you!"
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KPLaFleur62471 La Fleur

September 15, 2022

1  out of  5 rating by KPLaFleur62471 La Fleur
"Called to tell the office they are calling people on the Do Not Call list - not a blame thing but wherever the list was obtained, it is not screened properly. I was met by a sarcastic office employee. Not pleased about that -- and I am speaking as a former employee of an agent. Horrible reflection upon an agent who I do not know - but considering the behavior of the employee and not on top of what is happening in the office in terms of supervision, I would NOT use this person for my needs. She may know her products and offer good advice to customers, but it is not reflected by general operations. Straighten up. The next call goes to Springfield and IL Dept of Insurance. Your employee was told this, to which she replied, "That's fine." Is it? Sure, my prerogative, but don't test me on my resolve. I understand compliance, as do regulators."
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Victor Reyes

August 17, 2022

5  out of  5 rating by Victor Reyes
"Suzette De Salvo - State Farm Insurance Agent Is awesome they take great care of their customers they make you feel like family and if something is wrong they will reach out to you and straighten everything out they will not allow you to overpay or be treated wrong. I wouldn’t be no where else.."
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Scott Ellerman

August 10, 2022

5  out of  5 rating by Scott Ellerman
"Been a customer/client for over 25 years. staff has always been very helpful, caring and knowlegdeable. Recently I had some coverage changes that needed to be done, and April knew exactly what was required. She offered suggestions, and was extremely time sensitive! Would highly recommend to family and friends. Thank you..... Scott"
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Alberto Roman

August 9, 2022

5  out of  5 rating by Alberto Roman
"Great service ! Been with this office for years !"
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Grace W.

July 21, 2022

5  out of  5 rating by Grace W.
"Everyone at this office has been so kind and helpful. When I was in a car accident a few years ago, each person I spoke to over the phone asked me how I was recovering, and made the process of filing a claim for my car so easy during a very stressful time."
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Lourdes Ipapo

July 19, 2022

5  out of  5 rating by Lourdes Ipapo
"Was involved in an unfortunate 3 car accident. Was traumatic but having State Farm gave me more peace of mind 'coz aside from getting my money's worth on the car insurance coverage, the accident related issues were addressed and covered with the case/ claim (car assessment on damage, rental and coverage, hospital bill, and work delay and wages presented to the case). The process was smooth and was taken cared of the days that followed, since they do value the client being taken cared off immediately and to follow up the other insurance thereafter. I'm surely keeping this insurance and recommending this, to truly get your peace of mind at the end of the day."
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Lissa Bricker (Jeep girl)

July 7, 2022

5  out of  5 rating by Lissa Bricker (Jeep girl)
"April did amazing job finding me flood insurance very last minute and after hours so I could buy my dream home."
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Tony Montero

May 10, 2022

5  out of  5 rating by Tony Montero
"Jesus has literally been heaven sent when it comes to his knowledge of Commercial Policies and Life Insurance. I've had the privilege of knowing and working with him for nearly a year! He always goes above and beyond and is very well recommended. Thank you Jesus!"
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Pamela M

April 28, 2022

5  out of  5 rating by Pamela M
"Pamela Potter has always gone out of her way to help me with all my questions. Great service!!"
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Saurav Arora

April 7, 2022

5  out of  5 rating by Saurav Arora
"Thanks April for being available all the time and quickly doing the stuff that was required."
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Ruben S.

March 29, 2022

5  out of  5 rating by Ruben S.
"They have been my insurance agency for about 20 years.I think that says it all. For home & automobiles. After a few car accidents (never our fault), I don't have a complaint. And helpful advice when needed."
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Paul Gawlik

March 8, 2022

5  out of  5 rating by Paul Gawlik
"Had accident in November Pam followed up throughout the entire process. Everthing went smoothly and totally satisfied with everthing. I definitely recommend Suzette De Salvo as a agent along with State Farm Insurance."
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February 28, 2022

5  out of  5 rating by TB6969
"Excellent insurance agency under Suzette De Salvo. All employees are very helpful & cordial."
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Carole Revers

February 15, 2022

5  out of  5 rating by Carole Revers
"I appreciate the prompt, personal service I get from you, Suzette, and all your associates."
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Kim Underwood

January 20, 2022

5  out of  5 rating by Kim Underwood
"I've had bad insurance, I've had good insurance and now I have great insurance. I've called them multiple times before with questions (some were stupid questions lol) and they've always been able to answer my phone call, answer my questions with no problem and give me answers to follow up questions I didn't know I had. They personally send birthday wishes, holiday wishes, best wishes, etc. Whether it's via phone call, text, or cards on the mail. I knowwwww... that It doesn't affect your wallet or premiumsin any way, BUT it will make you smile. Little things like that make them stand out in the crowd of insurance companies and agents. It's nice to know they care enough to do the little things because it's really easy to not put the effort in. Honestly, if you don't like great customer service, then I wouldn't go with them. But let's be real, customer service is everything and they go above and beyond!"
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Eileen Philbin

January 14, 2022

5  out of  5 rating by Eileen Philbin
"Thanks for the information in as always Pam you were very nice professional and was able to answer all my questions."
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B Vr

December 17, 2021

5  out of  5 rating by B Vr
"All agents including Suzette have always been there when needed. The agents are the reason I have been with State Farm at Suzette's office most of my life."
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Evelyn Grant

December 13, 2021

5  out of  5 rating by Evelyn Grant
"I work with Pamela Potter in Suzanne DeSalvo’s office and she is very very responsive and professional at all times! She is truly a great asset to your company."
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val carroll

December 13, 2021

5  out of  5 rating by val carroll
"Pam was excellent and always goes the extra mile to make me happy. She is a fabulous asset to have on your team. She deserves a raise."
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Robert Dart

December 11, 2021

5  out of  5 rating by Robert Dart
"Pamela Potter has continually gone far “above and beyond” in her support of us. She tenaciously seeks out way to save money yet maintain great coverage."