State Farm® Insurance Agent Suzette De Salvo

"Called to tell the office they are calling people on the Do Not Call list - not a blame thing but wherever the list was obtained, it is not screened properly. I was met by a sarcastic office employee. Not pleased about that -- and I am speaking as a former employee of an agent. Horrible reflection upon an agent who I do not know - but considering the behavior of the employee and not on top of what is happening in the office in terms of supervision, I would NOT use this person for my needs. She may know her products and offer good advice to customers, but it is not reflected by general operations. Straighten up. The next call goes to Springfield and IL Dept of Insurance. Your employee was told this, to which she replied, "That's fine." Is it? Sure, my prerogative, but don't test me on my resolve. I understand compliance, as do regulators."

"Suzette De Salvo - State Farm Insurance Agent Is awesome they take great care of their customers they make you feel like family and if something is wrong they will reach out to you and straighten everything out they will not allow you to overpay or be treated wrong. I wouldn’t be no where else.."

"Been a customer/client for over 25 years. staff has always been very helpful, caring and knowlegdeable. Recently I had some coverage changes that needed to be done, and April knew exactly what was required. She offered suggestions, and was extremely time sensitive! Would highly recommend to family and friends. Thank you..... Scott"

"Was involved in an unfortunate 3 car accident. Was traumatic but having State Farm gave me more peace of mind 'coz aside from getting my money's worth on the car insurance coverage, the accident related issues were addressed and covered with the case/ claim (car assessment on damage, rental and coverage, hospital bill, and work delay and wages presented to the case). The process was smooth and was taken cared of the days that followed, since they do value the client being taken cared off immediately and to follow up the other insurance thereafter. I'm surely keeping this insurance and recommending this, to truly get your peace of mind at the end of the day."

"I've had bad insurance, I've had good insurance and now I have great insurance. I've called them multiple times before with questions (some were stupid questions lol) and they've always been able to answer my phone call, answer my questions with no problem and give me answers to follow up questions I didn't know I had. They personally send birthday wishes, holiday wishes, best wishes, etc. Whether it's via phone call, text, or cards on the mail. I knowwwww... that It doesn't affect your wallet or premiumsin any way, BUT it will make you smile. Little things like that make them stand out in the crowd of insurance companies and agents. It's nice to know they care enough to do the little things because it's really easy to not put the effort in. Honestly, if you don't like great customer service, then I wouldn't go with them. But let's be real, customer service is everything and they go above and beyond!"

"There has never been a time when Suzette De Salvo's State Farm office has let me or my family down. Through all my life events, as a single person in apartment to becoming a married person and a home owner with children, this office has always had my back. Two homes, several different cars and kids (now grown up) I can always count on the staff and Suzette herself to give me peace of mind regarding my family, my home and my automobiles. They have been there at my best times and my most difficult times. Tiffany, Mimi, Pam, April and all the staff always go above and beyond. Yes, I've thought of looking at other insurance companies, but I am absolutely sure, that in a million years, I'd never find a greater group of caring, responsive and knowledgeable insurance professionals such as Suzette De Salvo's office. If you are looking for reliable insurance professionals this is the team that you need to cover your property."